Scrape.Email policy center
Refund and Cancellation Policy
This policy explains recurring-plan cancellation, direct-purchase refunds, marketplace refunds, failed payments, and entitlement changes.
Canceling recurring plans
Send a cancellation request from the account email to waconzy@live.com at least two business days before renewal. Cancellation prevents future charges and access continues through the current paid period. A downgrade requested during a paid period takes effect at the next renewal or access-period end.
Direct monthly-plan refunds
Request a refund within seven calendar days of a direct monthly charge. A full refund is generally available when no material lead reveals, exports, API delivery, SMTP sending, or other metered value was used after the charge. When substantial usage occurred, we may deny or prorate the request to the extent permitted by law. Duplicate or unauthorized charges are investigated regardless of usage.
Crypto and one-time purchases
Crypto purchases do not auto-renew. Because blockchain transactions are irreversible, approved refunds may be returned in USD value using an available method and may exclude network fees. The one-time archive is refundable before preparation or delivery begins. After delivery or download begins, it is non-refundable except where required by law or where the agreed files were not provided.
AppSumo and marketplace purchases
Refund eligibility, timing, and the original payment return are governed by the marketplace listing and its refund policy. Request the refund through the marketplace. Once Scrape.Email receives a verified refund or revocation notice, the associated entitlement and code access may be removed. Unredeemed transfer and gifting follow marketplace rules; redeemed access is tied to the receiving account.
Failed payments, disputes, and reversals
A failed payment does not activate or renew a plan. A chargeback, reversed payment, fraudulent transaction, or refunded purchase may suspend the related paid entitlement while the dispute is resolved. We retain payment and fraud-prevention records as described in the Privacy Policy.
How to request review
Email the account address, provider or marketplace, charge date, amount, and reason to waconzy@live.com. Billing requests are acknowledged within two business days. Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction.