Customer help
Find the answer, then take the next step.
Use the question-mark helpers beside controls for an explanation of the exact option or action you are viewing. The floating Scrape Email AI helper can continue the conversation and suggest fixes when something does not work.
Product documentation
Search, credits, saved leads, outreach, account settings, and troubleshooting.
API and webhooks
Manage account-scoped API keys, signed event subscriptions, and integration settings.
Ask Scrape Email AI
Open the floating help button on any page and ask in plain language. Signed-in clients are addressed by their first name.
Search guide
Use the smallest set of strong filters.
Preview is free, so begin with a clear buyer role, market, company, or industry. Add supporting signals only when needed. Exact combinations can be narrow; the AI helper can explain which setting to relax.
| Search option | What it does |
|---|---|
| Company name | Find a specific company or a short company phrase. |
| Email / phone | Match a known contact detail or domain fragment. |
| Website / domain | Use a domain such as example.com without https or www. |
| Job title | Use a short title such as Founder, Sales, Recruiter, or Engineer. |
| Industry | Use the closest available category. Remove it if it makes the search too narrow. |
| Location / country / HQ | Use a city, region, country, or headquarters market. |
| Verification | Use Yes for verified records or No for records without a verified status. |
| Revenue | Set whole-number minimum and maximum USD bounds. |
| Match a public profile or company URL. | |
| Tech stack / funding | Use recognizable tools or funding language as approximate signals. |
| Traffic & growth / hiring | Use broad signals such as growing or actively hiring. |
| Company attributes | Use descriptors such as B2B, startup, agency, or public company. |
Music promotion guide
Match the release to the outlet before outreach.
Choose the channel
Search all outlets together or narrow to playlists, radio, TV, podcasts, DJs, labels, PR, booking, venues, networks, or media.
Review contact evidence
Use qualification, confidence, contact readiness, source, and email evidence to choose the records that meet your own threshold.
Keep locations distinct
Media country and location come from public source context. Playlist market labels describe inferred audience context and do not prove where a curator lives.
Preview and reveal
- Preview shows totals without contact rows.
- Choose a page or an exact CSV quantity.
- Only approved contacts use credits.
Integrations
- API keys are account-scoped and shown once.
- Webhooks use public HTTPS and signed events.
- Use the API reference for request examples.
Email workspace
- Create a brand before connecting SMTP.
- SMTP and IMAP are tested separately.
- Sending stays one recipient at a time.
Common questions
Troubleshooting, without guesswork.
Why did my search return no results?
Start by removing the weakest filter, shortening the job title, using a broader industry, or changing a city to its region or country. Keep one or two strong filters and preview again. Scrape Email AI can suggest a better combination automatically.
Does previewing spend credits?
No. Preview returns the matching total and any closest-match guidance without exposing contact rows or using credits.
When are credits used?
Credits are used only when you explicitly reveal contacts, request an approved CSV export, or run URL Enrichment. Lead Finder uses 1 credit per lead. Music Promotion and Press use 5 credits per delivered lead. URL Enrichment uses 5 credits only when a URL returns contact details; URLs without contact details are free.
Where do revealed contacts go?
Revealed contacts are automatically saved to your account workspace, where you can assign them to campaigns and review their status.
How do I find music promotion contacts for my release?
Open Music Promotion and search playlists, radio, TV, networks, podcasts, DJs, labels, PR, booking, venues, or media together. Use country and location for media outlets; use genre and audience market for playlist context. Preview totals free before revealing contacts.
How do I find press and journalist contacts?
Open Press & Journalists, describe the story or target audience, and filter by editorial category, outlet type, country, and available contact method. Preview the match count free, inspect public evidence, then reveal only the contacts relevant to the story.
What are Website Contact Pages?
Website Contact Pages are categorized public business URLs where an organization accepts inquiries, including government and military pages. Preview by category, country, domain, page type, and URL evidence; reveal and export only the reviewed links you intend to use.
How do the contact-page automation tools work?
Export an approved category from Website Contact Pages, import that CSV into Website Contact Automation, configure a truthful campaign message, and review supported forms and results. The paired CAPTCHA Automation tool handles supported image and text challenges locally, with optional customer-funded fallback services for unsupported cases. Both desktop tools are sold together for a one-time $200 purchase with lifetime updates.
What do qualification and review labels mean?
Qualified records have stronger organization relevance. Review records are retained public opportunities that need closer relationship review. Email evidence confirms syntax and active mail routing where shown, not mailbox ownership, acceptance, inbox placement, or a guaranteed response.
Will multiple playlists use multiple credits for the same contact?
No. A newly revealed canonical email, phone, or public contact route uses the module's published credit cost. Music Promotion uses 5 credits per new delivered contact, and linked opportunities for an already revealed contact remain available without another contact charge.
How do I send email?
Professional and higher plans can create a brand, connect a secure SMTP sender, attach files, and send one approved recipient at a time. Suppressed recipients remain blocked.
Can I reply or resend an email?
Yes. Open a message in Unified Inbox & Replies to reply from its connected inbox, or open a sent message and choose Edit & resend. Replies retain the original message thread.
How do scheduled follow-ups work?
Choose one, two, or three follow-ups while composing the first email. AI can draft the sequence, every message stays editable, and you choose each future date. Pending follow-ups stop after a reply or suppression.
How do included AI credits and private providers differ?
AI compose credits are separate from workspace prospecting credits. The included composer uses your plan allowance; paid AI packs add compose credits after verified payment. Team and higher plans can instead connect an encrypted account-scoped provider key and select a tested model without consuming included compose credits.
When are partner payouts available?
Each settled referral has a 30-day reversal hold. The first payout becomes requestable 60 days after the first settled referral; later payouts are available monthly. Refunds, disputes, and chargebacks reverse unpaid commissions or create an adjustment or recoverable balance when needed.
What should I do when email or SMTP fails?
Open the AI helper on the error, confirm the sender brand, host, port, secure transport, and credentials, then use Test in SMTP accounts. Never paste a password or API key into the AI chat.